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Crisis lines, overdose safety, support groups and plain-English definitions. Keep this page handy, for yourself or someone you love.

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Crisis and support lines

  • Emergency or overdoseSomeone isn’t breathing, won’t wake up, has a seizure or is in danger911
  • 988 Suicide & Crisis LifelineCall or text, 24/7, for any mental health or substance use crisis988
  • SAMHSA National HelplineFree, confidential treatment referral and information, 24/7, English and Spanish1‑800‑662‑4357
  • Poison ControlQuestions about an exposure, an overdose or a medication mix-up1‑800‑222‑1222
  • Never Use AloneIf you use alone, stay on the line; they send help if you stop responding1‑800‑484‑3731
  • Local servicesDial 211 for food, housing and health services in South Florida211
  • Drug Rehab MiamiFree help finding treatment, 24/7(305) 701‑0439

How to use naloxone (Narcan)

Naloxone reverses an opioid overdose, including fentanyl. It’s safe, it can’t hurt someone who isn’t overdosing, and Narcan nasal spray is sold over the counter at Florida pharmacies. Many health departments and community programs give it out free.

  1. Check for signs: no response to shouting or a firm rub on the breastbone; slow or no breathing; blue or gray lips.
  2. Call 911.
  3. Give naloxone: lay them on their back, put the nozzle in one nostril and press the plunger.
  4. Support breathing: give rescue breaths if you’re trained, or put them in the recovery position on their side.
  5. Stay with them. If there’s no response in 2–3 minutes, give a second dose. Naloxone can wear off before the opioid does.
Florida’s 911 Good Samaritan law

If you seek medical help in good faith for someone who is overdosing, Florida law protects you, and them, from being charged or prosecuted for drug possession based on evidence found because you called.

Support groups

Glossary

ASAM Criteria
The standard clinicians and insurers use to match people to the right level of care.
Detox
Medically managed withdrawal: short-term care that makes stopping safe.
Residential
Treatment where you live on site with 24/7 staff, usually 30 to 90 days.
PHP
Partial hospitalization program: full days of treatment, home or sober living at night.
IOP
Intensive outpatient program: about 9 to 19 hours of treatment a week.
MAT / MOUD
Medication-assisted treatment; medications for opioid use disorder, like buprenorphine and methadone.
Dual diagnosis
Having a substance use disorder and a mental health condition at the same time.
CRAFT
Community Reinforcement and Family Training: a proven approach that helps families encourage a loved one into treatment.
Recovery residence
A sober living home. In Florida, homes can be certified through FARR.
Marchman Act
Florida’s law allowing involuntary treatment for substance use in certain circumstances.
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